Terms & Conditions

​1. Acceptance of SMS & Email Messaging

As part of the contracted IT services provided to you, you agree to receive SMS text messages and email communications from Growth & Tech. These communications may include:

• Service alerts and incident notifications

• Network or system downtime notices

• Security advisories and threat alerts

• Account, billing, and administrative updates

• Operational and service‑related messages

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Messaging is directly tied to the services you receive.

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Messaging frequency may vary based on service activity, alerts, and operational needs.

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Standard messaging rates will be charged by your mobile service provider. 

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

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You agree that SMS and email communications are integral to our ability to provide timely IT support and cybersecurity protection.

 

2. Opt-In and Opt‑Out Instructions

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You may opt in to receive SMS messages from Growth & Tech, LLC verbally, during any conversation with us.

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You may opt out of SMS messaging at any time by replying:

STOP

 

You may opt out of non‑essential email messaging by clicking the unsubscribe link included in applicable emails.

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However, certain critical service notifications (e.g., security threats, outages, compliance issues) may still be sent as part of your contracted IT services, as these communications are essential to service delivery and system integrity.

 

3. Help & Support

For assistance with messaging or your services, reply:

HELP

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Or contact us at:

https://www.growthandtech.com/help

 

4. Messaging Purpose & Use

Growth & Tech uses SMS and email messaging to communicate information essential to your IT environment, including:

• Cybersecurity alerts and urgent action notifications

• Backup, recovery, and uptime status updates

• Scheduled or emergency maintenance notices

• High‑priority support communications

• General account and service‑level updates

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We do not send marketing SMS messages unless you separately provide explicit opt‑in consent.

 

5. Data Collection & Privacy

We collect and store your mobile number, email address, and interaction data for the exclusive purpose of providing the IT services you have contracted.

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Your information will not be sold or shared for third‑party marketing. The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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For complete details on how your data is collected, used, and protected, please review our Privacy Policy:

https://www.growthandtech.com/privacy-policy

 

6. Standard IT Services Terms

6.1 Scope of Services

Growth & Tech will provide managed IT services as outlined in your Service Agreement. This may include:

* Network monitoring and management

* Cybersecurity and threat detection

* Cloud services and hosting

* Help desk and end‑user support

* Data backup and disaster recovery

* Hardware and software management

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Work not explicitly defined in your scope of services may be billed separately.

 

6.2 Client Responsibilities

Clients agree to:

* Provide necessary access to systems, networks, and facilities

* Maintain compliant and supported hardware/software environments

* Participate in required security and compliance processes

* Notify us immediately of any suspected system compromise, unauthorized access, or lost devices

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These responsibilities ensure our ability to deliver effective service and security.

 

6.3 Service Levels & Availability

We will provide services in accordance with the service levels defined in your agreement.

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Response times, performance standards, and escalation procedures may be specified separately in your Service Level Agreement (SLA).

 

6.4 Fees & Payment Terms

Fees are billed according to the terms outlined in your agreement.

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Invoices are due upon receipt unless otherwise stated.

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Late or unpaid invoices may incur additional charges.

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Recurring services may be billed in advance.

 

6.5 Term, Renewal & Termination

Service agreements may renew automatically unless otherwise stated in your contract.

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Either party may terminate the agreement in accordance with the termination terms specified, including any applicable early termination fees.

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Upon termination, Growth & Tech will reasonably assist with transitioning services, billable at standard rates unless otherwise agreed.

 

6.6 Limitation of Liability

To the fullest extent permitted by law:

* Our liability is limited to the amount paid by you in the relevant billing period.

* We are not liable for indirect, incidental, or consequential damages.

* Carriers, network providers, and email services are not liable for delayed or undelivered messages.

 

7. Cybersecurity Clauses

7.1 Cybersecurity Services Provided

Growth & Tech provides cybersecurity protections which may include:

* Continuous threat monitoring and detection

* Malware, intrusion, and vulnerability alerting

* Secure data backup and disaster recovery solutions

* Incident response guidance and remediation assistance

* Security notifications delivered via SMS and email

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Additional cybersecurity services may be added via written amendment.

 

7.2 Client Security Responsibilities

Clients agree to:

* Use strong passwords and maintain MFA where required

* Follow recommended security practices

* Maintain active and updated security software

* Promptly report suspected security incidents or compromised credentials

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Failure to follow security recommendations may limit our ability to ensure system protection.

 

7.3 Data Security & Confidential Information

Growth & Tech employs industry‑standard administrative, physical, and technical safeguards to protect your data.

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Both parties agree to maintain strict confidentiality regarding sensitive information exchanged during service delivery.

 

7.4 Cybersecurity Limitations

No cybersecurity system can guarantee complete protection.

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Client cooperation and adherence to best practices are essential to maintaining security.

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Our protection capabilities may be limited by factors such as:

* Unsupported or outdated client software/hardware

* Lack of access to essential systems

* Client refusal of recommended security controls

 

7.5 Incident Response & Notifications

If a cybersecurity incident is detected:

* Growth & Tech will notify designated client contacts via SMS and/or email

* We will begin incident response procedures, including containment, investigation, and remediation

* The client must cooperate fully and promptly with instructions

 

7.6 Security of Messaging

Growth & Tech uses SMS and email for urgent alerts but will not transmit sensitive data via unsecured channels.

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Message delivery cannot be guaranteed due to carrier or provider limitations.

 

8. Modification of Terms

We may update these Terms from time to time.

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Continued use of our services constitutes acceptance of updated Terms.

 

9. Full Terms of Service

For complete service details and supplemental legal information, please visit:

https://www.growthandtech.com/terms